Repsly Careers Teamwork

 

Solutions Specialist

Department: Professional Services
Reports To: Sr. Director of Solutions Management
Location: Remote

 

About Repsly

Repsly is a global SaaS vendor for retail execution. Our product is used by over 800 CPG and Retail Service companies around the world, built to help field teams achieve top-notch execution in retail sales, merchandising, and promotion plans. Our customers are some of the most exciting and innovative brands and retail service organizations across the world, including Kraft-Heinz, Dyson, Keurig Dr. Pepper, Fenty Beauty, Nutrabolt, Anheuser-Busch, Core-Mark, and Crossmark, to name a few.

Our headquarters are in Zagreb (Croatia) & Boston (USA), with partners worldwide. 

If you are seeking an opportunity to combine your skills, passion, and positive energy to play a meaningful part in the growth of a world-class global SaaS company, then join our team.


Position Overview

As a member of the Professional Services organization, the Solutions Specialist will support the critical early phase of the customer lifecycle, pre-sales technical validation and post-sales customer onboarding. The Solutions Specialist will partner with AEs and CSMs to define customer business goals and technical requirements in order to evaluate and implement their use case for the Repsly software solution. You will build trusted partner relationships, gather and map business requirements to technical capabilities, lead customer enablement, and project manage the pilot and onboarding processes. This includes owning the pilot and implementation timelines, collaborating with the customer’s project management team, and coordinating with internal resources, including AEs and CSMs.

Working closely with Repsly’s Professional Services Team, Sales Team, and Customers Success Managers, success in the role is measured by:

  • Managing the Technical Validation phase of the Sales process. Technical Validation may include a free Proof of Concept (trial) and/or other technical conversations about Repsly’s Product and Service offerings.  
  • Scoping pre-sales customer business use cases, retail execution workflows, and functional requirements to determine Product fit. 
  • Onboarding Mid-Market & Corporate customers post-sale, ensuring a successful handoff to our Customer Success Team.
  • Driving strong customer satisfaction by delivering a seamless onboarding experience within customer’s timeline goals.
  • Accelerating the customer’s time-to-value and driving user adoption during implementations  to improve company net revenue retention.
  • Creating a professional customer experience at every stage of the pre-sales and implementation processes, as measured by adherence to our project management and implementation framework.
  • Project managing a portfolio of Mid-Market & Corporate customer implementations to successful outcomes, accelerating time to value, growing & retaining customers. Managing multiple projects and stakeholders, internal and external, simultaneously.


Responsibilities

Proactively manage Mid-Market & Corporate customers to increase sales conversion, platform adoption, revenue growth & and customer retention. Own the customer journey & experience from Technical Validation through Implementation while serving as their business partner. Contribute to internal cross-functional projects to help streamline our processes and scale our service offerings for evolving market needs.

Responsible for the following activity allocations that may shift with needs of the business:

Pre-Sales
  • 10% Represent our solution to prospective customers through demos & technical conversations.
  • 10% Manage POCs and Professional Services scoping conversations.
Post-Sales
  • 50% Drive new customer initial user adoption. Set KPIs and success metrics for ROI. Implement technical solutions aligned to business goals and technical requirements, both strategic and tactical. Train and enable customers to use the Repsly platform and its powerful features as efficiently as possible.
  • 15% Customer stakeholder and relationship management throughout the customer onboarding process. This includes documenting requirements, workflows, roles, and hierarchies.
  • 15% Maintain consistent and concise internal communication across multiple teams as an Implementation project manager.


Requirements and Experience

Job/Task Related Qualifications:

Required
  • Bachelor’s degree, or equal relevant experience.
  • 2+ years project management and/ or technology implementation experience; ideally complex, implementation projects across multiple senior client stakeholders at a SaaS company or similar.
  • Ability to translate customer business requirements & workflows to technology product capabilities through live demonstrations.
  • Excellent communication skills both written and oral. Ability to collaborate with and motivate customer stakeholders at various levels of the organization, including senior management.
  • Excellent at asking questions & actively listening. Always friendly, clear, & concise. Comfortable with difficult conversations.
  • Ability to manage up to 10 projects simultaneously.
  • A sincere care for the success of our customers.

Preferred
  • 2+ years of experience in the Consumer-Packaged Goods (CPG) industry preferred.
  • Familiarity with SaaS, Agile, and/ or Scrum.
  • Experience managing customers through a Sales pipeline.
  • Ambition to grow professionally as part of a collaborative and committed team.

 

What We Offer

Repsly’s benefits package for US-based employees includes the following:

  • Healthcare insurance with 80% company-paid premiums (employee and dependents); Dental insurance; Vision care insurance
  • Flexible Spending Account (FSA) for healthcare and dependent care
  • Paid time-off
  • 11 company holidays
  • Life insurance at 1x salary
  • 401(k) with company match

Plus….

  • Continuous education and professional development.
  • Flexible working locations: work remote with a few days a month in the office.
  • Company events and team building
  • Informal social events 
  • A culture that is not afraid to try, fail and learn from mistakes


To apply, please send an e-mail with a cover letter and resume to: careers@repsly.com.

Repsly is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.