Of all the characteristics required to provide excellent customer service, being “information aware” is the most important, according to Gartner Research Director Oliver Huang. She defines this trait as “being in possession of not only the correct knowledge to address a customer’s issue, but also knowing the customer’s context at the time of contact.”
For reps to be information aware, two things need to happen. First, the rep needs to..
LinkedIn is a fantastic tool to connect with colleagues, speak with potential employees, and follow influencers in various fields. To take full advantage of the professional social network, business..
Leaders of field teams looking to expand their businesses with more clients may consider looking into software solutions that are able to track individual client activity and easily tag a client as..
Too many business leaders consider themselves full-time firefighters and part-time managers. The old “putting out fires” expression is a way to describe managers who spend most of their time..
For field organizations, it is common that reps traveling from account to account use their own vehicles. That means each tax season field reps may be eligible to deduct the business mileage they..
Field-Based Organizations are watching the industry advance and change at a remarkable rate. Keeping up..
There’s no doubt about: Millennials are changing the business landscape. Not only do they make up one of the largest consumer groups, being 25% of the population and exceeding the Baby Boomer..
A management position comes with a level of complexity, between looking out for your team’s best interests and being subject to the approval of your superiors for changes. Managers too often find..
This week, we talked with Gary Bizzo, CEO of Bizzo Management Group and author of How to Start a Successful Business- the First Time. Bizzo shared a number of insights into business innovation..
In the past 5-10 years, the rates of software adoption in small and medium sized businesses (SMBs) have simply trickled down from big businesses. However, SMBs that fail to adopt new software..
Since many field organizations function as a mobile workforce, communication about client visits between managers and reps can be lost in translation. The misunderstanding that can happen with a..
