Visibility is a priceless tool for managers and field representatives alike. Having insight into activities that are being executed in the field in real-time enables team leaders to correct inefficiencies that are hurting client relationships and their organization’s bottom line. When managers can monitor what’s taking place in the field, remote employees can be given more autonomy and work more effectively. We’ve explored the topic of..
Balancing service delivery against the need for economy is something that every retailer faces – the need to cut back while remaining competitive and ensuring sufficient staffing is key. However,..
Repsly recently released its first Mobile Worker Global Activity Report, which consists of activity data derived from 5,000 field representatives using Mobile CRM and Data Collection software in 44..
Many businesses focus their marketing efforts on self-promotion with a primary goal of increasing sales. While sales are important, this type of marketing approach ignores the customer experience...
In 2010, the Apple app store held approximately 130,000 apps. Today, there are over 1.5 million. That’s a 1,053% increase in just over five years, and the figures only keep growing. What's more, ..
Beginning from our early days in school, we are conditioned to think that the moment the calendar hits June we are free of all responsibilities. From that moment on, we assume our positions on the..
It can be tempting for managers to remain vigilant over every activity their team members are performing, especially if the employees are working remotely. However, doing so will only breed feelings..
As a field representative, it's easy to feel like you’re part of a huge circus act. Every day you juggle prospective clients, current clients, attending training sessions, and reporting to managers...
As a field representative, you have a lot on your plate on a day-to-day basis. From approaching new contacts, to keeping your managers up-to-date, to tending to dissatisfied customers, and to meeting..
Communication makes the world turn. Without healthy types of communication between every..
As a manager of a field team, you are expected to provide guidance to your sales team. Below are some examples of techniques and tools to help you improve your field team leadership and coach your..
