While some salespeople may thrive on the challenge of turning a cold lead into a warm one, many would probably admit that this isn't their favorite part of the job. Cold calling, as many of you know, can be daunting and dispiriting. Luckily, there are several great ways to turn those cold leads into warm ones, thereby increasing the chances of a successful sale.
First, learn how to utilize social media to your advantage. True, most savvy businesses have Twitter and Facebook accounts up and running, but are they using them to their utmost advantage? Smart Business Marketing offers the following tips for getting the most out of social media:
- Think long-term - Generating initial interest through a clever Tweet or a Facebook giveaway may bring new business your way, but if you don't have a plan on how you will continue to build on that foundation, you will lose the business as soon as you've gained it.
- Research - We talk a lot on this blog about "knowing your audience" through smart use of metrics, and not without reason. If you don't know your market, you can't know the wants and needs of your customer.
- Connect the dots - This may seem obvious, but it's extremely important to link your company's Tweets and Facebook updates with your landing page. Remember, no one can fall in love with your company if they can't get to know it.
Second, Keith Seebeck over at Forbes suggests considering everyone at your organization as sales ambassadors--"an authorized messenger or representative of your organization"--to increase warm lead generation. Sales ambassadors should be equipped with the proper tools, specifically:
- Ideal Customer Profile (ICP) - A single page document that clearly defines your company and its value proposition, characteristics of your best customers and prospects, and who to contact for additional information.
- Introductory email template - Create an email template for sales ambassadors that they can easily access, modify, and send to friends, family, and other potential customers.
- Document some of your company's best stories and share them with your ambassadors.
- Teach people how and when to ask for referrals. The most common response sales people give for not asking for referrals is, "I forgot".
Seebeck also points out that companies should institute a rewards program for sales ambassadors, which offers them incentives for generating leads.
Tell us about your warm lead generation strategies in the comments below!