Brand Ambassador: Definition, Job Description, Salary, & More

If you are wondering how to become a brand ambassador, it is essential that you are well versed on the role and the responsibilities that such a job entails. With the increasing influence of the internet and social media, the role of a brand ambassador has evolved, and there are now even more opportunities for those looking to make some extra cash representing a brand they love. In this article, we will go over the basics of what a brand ambassador does, and how to secure a position as one.

1. Brand Ambassador Definition
2. Brand Ambassador Job Description
3. Brand Ambassador Salary
4. Brand Ambassador Education Level, Experience, and Qualifications
5. What Does a Brand Ambassador Do?
6. Standout Brand Ambassador Programs

Brand Ambassador Definition

A company chooses a brand ambassador to be the "face" of the brand. Ideally, the candidate is a tastemaker in their communities, and should plan to use already established networks and relationships to market the brand via word-of-mouth marketing tactics (i.e. referring friends, posting about the brand online, etc.). On top of that, a brand ambassador will also represent her company at specific events, where she may perform product demonstrations or give away sample products.

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Brand Ambassador Job Description

A candidate for the position of brand ambassador should be an enthusiastic, outgoing individual with a considerable social media presence and a medium to large sized network. He or she presumably is already familiar with and endorses the brand being represented. The candidate will most likely need to transport materials to and from events, and thus should have his own form of transportation, as well as be able to lift up to 50 pounds.

Responsibilities include, but are not limited to, the following:

• Representing the brand positively in a multitude of settings
• Assisting in content creation (ie. writing blogs, newsletters, product reviews, etc.)
• Participating in event marketing
• Generating brand awareness through word-of-mouth marketing
• Being an opinion leader in his/her community
• Providing feedback and insight on new products/services
• Promoting the brand via his personal social media accounts 

Brand Ambassador Salary

Brand ambassador salaries vary greatly, since most brand ambassadors choose their own hours and their compensation differs from one company to the next. These are the typical forms of payment for brand ambassadors:

Salary: According to sites like Glassdoor, Indeed, and Payscale, the national average salary for a brand ambassador ranges from about $20,000 a year to up to $58,000 a year, with the standard salary being somewhere in the $40-50,000 range.

Hourly: If the brand ambassador is being paid hourly, the average is between about $10-16 an hour.

Commission: In some cases, companies will pay ambassadors on commission rather than an hourly rate, so as to incentivize the distribution of promotional materials and the generation of leads by their brand ambassadors. The more leads an ambassador brings into the company, the more earning potential he or she will have.

Brand Ambassador Education Level, Skills, and Experience

The typical education level required for a brand ambassador is a high school diploma, however, many job listings do state a preference toward applicants with an associate's or bachelor's degree as well. Oftentimes, brands will hire ambassadors who are currently pursuing a degree. College students tend to be the perfect fit for many brand ambassador programs, as they are typically young and energetic people with the potential to connect with their campus community on behalf of the company.

Perhaps more important than the education requirements is the experience level of the applicant. Numerous job listings do ask that candidates have some experience as a brand ambassador or that they are, at minimum, familiar with the world of marketing. 

Some other general qualifications for these positions are a friendly, charismatic personality, a knack for social media, and a flexible schedule. Brand ambassadors will also be called on occasionally to produce content for the brand, usually by using online platforms to either review a product/service, or to write a testimonial for the company to be published on a blog, newsletter, and the like.

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What Does a Brand Ambassador Do?

The power of suggestion is an incredible thing. Still, we take some suggestions more seriously than others, depending on how credible we deem the source of the favorable mention. 83% of survey respondents concluded that they are more convinced by the recommendations made to them by those they know and trust over recommendations made via traditional advertising, according to Nielsen's 2015 Global Trust in Advertising Report. This is why companies are now using brand ambassadors more and more as a conduit to channel the potential of this marketing gold mine. 

Trust and credibility are decisive in being an outstanding brand ambassador. Again, this is why many companies prefer applicants who, prior to applying, have a concrete network of people who trust them and will be receptive toward brand promotion.

 Brand ambassadors should anticipate face-to-face interactions being a major part of the job. Whether representing your company at a formal event, or just talking to someone in the grocery store about the brand you are repping on your shirt, a brand ambassador is constantly expected to engage with her community in order to generate brand awareness. Thus, it is crucial for an ambassador to know everything she can about her brand, so she can be sure to always represent it positively.

While a brand ambassador’s job does entail in person representation of his brand, it is also understood that he or she will help market the company via social media. In the eyes of a company, those with social media experience and a high volume of friends or followers are more desirable candidates for joining their brand ambassador program. It is critical that an aspiring brand ambassador has a professional presence online, because the use of personal social media accounts is a huge aspect of the position. Brands will look into your use of platforms such as Twitter and Instagram before signing a contract with you.

Standout Brand Ambassador Programs

Although the general responsibilities of a brand ambassador remain pretty consistent, different programs will place more importance on some tasks over others. Below, we have identified a couple of standout brand ambassador programs that differ slightly.

Lyft

Chances are if you live in a populated area, you are at least familiar with services like Lyft. Depending on how well acquainted you are, you may also know that Lyft has a leading brand ambassador program. Lyft is one of the aforementioned companies that pays on a commission basis: for each passenger referral, ambassadors earn $10, and they can earn up to $750 for a driver referral.

The role Lyft’s brand ambassadors play tends to lean away from social media campaigns and more towards hitting the streets. With Lyft, there is even the potential to work events and earn hourly rates on top of commission. Their program allows ambassadors to choose their own hours, and is a wonderful addition to anyone’s resume who is considering a marketing career in the future.

Adobe 

This multinational computer software company noticed that traditional marketing was no longer connecting with consumers as effectively as in years past. The brand acknowledged that a shift towards more efficient advertising and marketing techniques needed to occur, so it implemented a program entitled the “social shift” as a way to aid employees in representing the brand on social media platforms and in person, while pushing them towards becoming bonafide brand ambassadors. They also began the “Adobe Life” blog, which works to engage people with the brand in ways other than updating Flash Player every few months.

Brand Ambassador Job Listings

Now that you are an expert on what a brand ambassador is, it’s time to go out and start applying to some positions! There are always the typical job search sites like Indeed and LinkedIn, which update their listings constantly.  Still, many of these positions are highly competitive, so it may be helpful to contact a marketing, event staffing, or promotional modeling agency in order to get your foot in the door. 

Becoming a brand ambassador is a great way to learn more about business, and can be a great starting off point into a long term career in the field of marketing!

Related Content: Building a brand ambassador program is a great way to expand your target audience, but growing a program to scale takes committed investment and effort to reap the benefits. Having the ability to manage and maximize the impact of every ambassador across an entire country is what separates the truly successful brands from the average. Learn more about how you can kick your brand ambassador program into overdrive to see scalable results.