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Liz Kislik: Hiring and Training Reps for Multiple-Tier Customer Service

Team Building

Liz Kislik: Hiring and Training Reps for Multiple-Tier Customer Service

Erin P. Friar

Employees of field-based organizations have to perform a unique type of multiple-tier customer service. That is, these reps must be able to service both business professionals (or those people who stock the reps’ product) as well as end-consumers on a daily basis. There are specific characteristics and skills that ideal reps should have for this job.

We spoke with Liz Kislik, President of LizKislik Associates LLC, a consulting firm..

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